Tag Archives: Written by Inga Petri

Global brand in local market

Palermo district, Buenos Aires

Can you see it?

Yes, it’s on the municipal street sign. Click on the photo and enlarge it. There it is! Ah, that’s ubiquitous advertising.

Claro and Nokia. Claro is a telecomm company, while Nokia continues to be the number 1 mobile phone maker in the world.

Does your city use street signs for corporate brand awareness? This was everywhere in BA.

By the way Claro’s tagline is “Es simple. Es claro.” Which is a fun play on words. (“Simple” doesn’t mean exactly the same as “simple” in English, but is used more in the sense of “plain, simple-minded”, even though here I think “simple” does translate well, while “claro” stands for “OK” or “yes” as well as “clear” or “clearly”) Not sure what it does for brand equity that “claro” is one of the words we heard most often when people wanted to express agreement with something – That’s got to be good for this rather large Telecom operating in various countries in South America.

Nokia uses its “Connecting People” tagline in Argentina in English as it does around the world. I guess “pueblo conectando” – or the German translation of “Menschen verbinden” didn’t pass muster with the global brand guardians.

Santa Claus in La Paz

There are many fun parts to travelling. One relevant in this space is how being in a different place changes how we see ads like the one below.

While visiting La Paz, the capital of Bolivia, this past November we came across this Coca-Cola ad using the famous Santa Claus and the wonderful line, “Together we make magic reality.”

There are so many interesting layers to this photo:

  • A Coca-Cola ad featuring Santa on a snowy, starry night backdrop the Southern hemisphere in November (that’s spring heading for summer)
  • Santa as spokesperson for Coca-Cola (who else does pull this off?)
  • That jolly big man drinking his Coca-Cola
  • The Santa image, it is said, has been shaped significantly by Coca-Cola advertising going back to1931
  • A Coca-Cola ad in Bolivia where Coca leaves are a large crop some destined for traditional uses and some for let’s call it “export”and that doesn’t even have anything to do with the Coca-Cola formula
  • The statue in the foreground is of Simon Bolivar, Liberator of Bolivia from colonial (Spanish) rule, August 6, 1825.

What do you want from the web?

I’m preparing training material for a client: “How your Web Presence Can Help You Build a Stronger Profile”.

The point of view I am taking is what it really means when your audience can do everything your organization can do online. Think about it: individuals possess the power of the printing press without the cost of printing and distribution. All they need to figure out is how to create content and attract audiences. That of course, is the hard part.

And yet, much of what goes online leaves me with a back to the future sort of feeling.

  • Facebook: Social (Connecting and sharing with your friends)
  • Youtube: TV (Broadcast yourself)
  • Flickr: Photo journalism (The eyes of the world)
  • Twitter: News (What’s happening?)
  • Podcasting: Radio (video) by everyone

That’s why the training program will focus on providing an understandable thought framework, and then demystify some of the voodoo – like SEO, UXD (yes, that means user experience design) – to empower my client to think smart and make good decisions as they strengthen their web presence, purposefully and without running off in all directions.

My basic message is that online marketing is about connecting with the right people where they are in ways that are meaningful to them. The enabling aspects are tried and true concepts:

Online channels are about dialogue and conversation; they work because of relevance to the audience and timeliness; and, most difficult of all in this engineered world they demand authenticity.

Who is the audience?

My friend Richard recently posted this on his Facebook page with a link to the You Tube video of a Snickers commercial: I’m a twix man myself, but full marks to the creative team behind this one. However, watching it again, I’m not entirely sure who the target demographic is. Is it college aged men (who likely have no idea who Aretha and Liza are), or is it boomers (who know who the Divas are and are nolstalgic for their carefree road trip undergraduate years note that the car is a late ’80s era Volvo)… or is it Gen Xers like me who fall in between, repost the ad, ponder its significance online and… oh shit the bastards nailed me again!!! Just when I thought I was impervious to even their best efforts, those sneaky marketers co-opt me again and make me an accomplice.

So, who exactly is the audience? And, is it the pinnacle of marketing when people tweet, retweet, blog and otherwise post about your commercial or product? Not if the reason people are talking about it because they have no idea who it is for. If the intention of the marketers was to throw in so many different cultural references that people talk about it because they are confused, the exercise has failed. Do we relate to the references? Does the commercial inspire us to buy the product or interact with the brand?

I’m one of those people who “isn’t myself when I’m hungry” – I get it. But the next time I’m bordering on a diva moment because of hunger, am I going to reach for a Snickers? Not likely.

Research on Social Marketing

On June 22, the MRIA Ottawa chapter is putting on a conference on research on social marketing. I’m excited about being part of making that happen. The format we use is very focussed on discussion and participation.

This conference is designed to showcase the results of sound research on specific social marketing programs and foster a discussion between researchers and social marketers on best practices, target audience orientation, and program development.

An excellent line up of speakers will address their work with a wide range of audiences. I’m looking forward to this day and most importantly the discussion. I’ve posted on social marketing here before and intent to add additional thoughts leading up to the conference.

Who answers phone surveys anyhow?

The answer should come on May 13! At the next MRIA Ottawa speaker’s event:

“We’ve seen the evidence of declining response rates – the focus of discussion at our April 15 panel discussion – and we’re troubled or at least challenged. We’ve seen evidence that suggests lower response rates may not necessarily have a clear negative impact on the quality of the data gathered. Yet, we worry that it may just be a matter of time before response rates and other challenges conspire to change that.

We know that certain segments of society are less accessible: they may be less willing to do surveys, they may be less accessible because of schedules or how they use communications tools. There may be other unrecognized factors at play, or it may be some combination of issues.”

Understanding something about finance

Have you read your organization’s financial statements lately? Chances are they tell you more about the business your organization is in, ie what its success depends on, than its mission and vision statements.  Ask yourself: what’s the biggest asset my organization has? And what are its biggest costs? Where does its profit come from?

You might just be amazed.